Number of Days: Half a day (2.5 hours) CPD Points: 3
Programme Introduction: The NHS is a culturally diverse workforce, bringing skills and expertise from across the globe to keep our nation healthy. Differences in backgrounds and upbringings can result in varying ways of perceiving the world, as well as differing behaviours and communicating styles. These differences can – on occasion – cause confusion, hurt, and even conflict within the work environment.
The aim of this programme is to explore culture’s influence on perceptions, behaviours and communication styles. Developed for Educators, this workshop will enable delegates to improve their cross-cultural understanding and communication, to improve workplace harmony and effectiveness.
Learning Outcomes – At the end of this programme, the delegate can:
Ø Explain Hofstede’s 6 dimensions of culture and be able to apply this knowledge
Ø Describe the difference between Passive / Assertive / Aggressive
Ø Describe the 3 steps of questioning to apply when seeking to understand behaviours Ø Give feedback using the Situation, Behaviour, Impact model
Ø Structure a request in a clear (unambiguous) and motivational manner
The Programme Includes:
Ø Introduction, Learning Outcomes and Personal Objectives
Ø Cross-cultural background and diversity within the NHS
Ø Hofstede’s six Dimensions of Culture; their common characteristics and impact
ü Focus on elements that most commonly cause issues between NHS staff Ø The use of questioning to understand what is driving behaviours of trainees
Ø Using the Situation, Behaviour, Impact Model to deliver feedback
ü Identifying & structuring the relevant information ahead of the conversation
ü Reducing stress before entering into a potential conflict conversation Ø Definition of Assertiveness, and how to apply this in an educational situation Ø How to give an unambiguous request for changes in behaviour to a trainee
Ø Reflection and Learning Journal
Ø Course Close